On Thursday, hours-long security lines snaked through New York City’s LaGuardia Airport. The wait was far from the longest in the country—George Bush International Airport in Houston reported three and a half hour lines. Over a month into a partial government shutdown that has left some Department of Homeland Security (DHS) employees working without pay, Transportation Security Administration (TSA) agents are calling in sick or leaving work en masse, leading to travel chaos around the US. The Trump administration’s solution? Send Immigration and Customs Enforcement (ICE) agents in.
ICE agents were deployed to at least 14 airports on Monday, ostensibly in an effort to speed up security lines—and five days into ICE’s incursion, airport employees are infuriated. The ICE agents, Transportation Security Officers (TSOs) who work for the TSA tell WIRED, don’t have the proper certification and training to perform many of tasks that might truly speed up security lines. The TSA employees say they’re frustrated by the situation—and worried about what it might mean for their future.
ICE agents have been spotted walking in packs, patrolling security lines and baggage areas. They have been seen giving directions to lost passengers, photographed distributing mini water bottles to those waiting in line, and, more often than not, standing around and appearing to do very little. “ICE are here and they’re doing literally nothing to help,” passengers in a security line overheard one airline worker complain on Wednesday at John F. Kennedy airport in New York.
The Atlanta Journal-Constitution reported that some passengers stuck in line spotted ICE agents being trained to check passenger IDs and boarding passes. In a hearing in front of the US House Committee on Homeland Security on Wednesday, TSA acting head Ha Nguyen McNeill said that “the travel document checker function is one of the nonspecialized screen functions of the TSA,” and said ICE agents are being trained to conduct checks.
TSOs say ICE’s presence is frustrating to those working without pay—especially because ICE agents are being paid. “If you want to bring a tactical force into an environment where it’s required to have customer service and a mindset where you know what you’re doing, how to identify something that might be suspicious—they don’t have that training,” says Hydrick Thomas, a security officer and the president of AFGE Local 2222, which covers New York and New Jersey airports.
Security officers say they’re concerned for their coworkers, who, thanks to last fall’s government shutdown, haven’t received a steady paycheck for half of the fiscal year. Agents are worried about paying for rent, mortgages, gas, and childcare. Food banks have stood up drives in several airports, including those in Houston, North Carolina, and San Diego. In Knoxville, Tennessee, airport authorities are accepting donations for employees at a Delta Airlines counter. Eleven percent of airport checkpoint employees called out on Tuesday, compared to four percent pre-shutdown, a federal official testified to Congress on Wednesday morning. Some airports, including those in Houston, Atlanta, New Orleans, and New York’s John F. Kennedy, have seen daily callout rates higher than 35 percent. More than 480 TSA screeners have quit since the shutdown began in February, the agency says.
Long term, security officers say they’re concerned that the federal government plans to replace them with other federal agents, including ICE agents, or private sector employees. One mentioned Project 2025, a blueprint for the second Trump administration published by the conservative Heritage Foundation, which advocates for privatizing TSA altogether.
“A part of the American dream that I was sold was that working for the government was honorable and stable,” Carlos Rodriguez, a security officer and a AFGE TSA Council 100 vice president representing airports Northeastern airports from New Jersey to Vermont. “But this is not honorable or stable at this moment.”
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